Once a buzzword, CPQ quickly found its way into mainstream business, with it’s impeccable features garnering attention from organizations around the globe. If you are getting started with a CPQ implementation project, you may have a lot of questions and even be daunted by the numerous things you need to take care of. Here is an essential guide to help you stay on top of your Salesforce CPQ implementation.. Step 1: Define Goals The first and most important step – you need to set goals prior to the CPQ implementation process. What are your ultimate sales goals? Understand your sales
For a long time, CPQ was vastly underrated and misunderstood as just an ‘automation add on’ to the CRM- a sidekick to the real hero of the show. But now, it has started to gain momentum and is one the hottest technology products for businesses. According to the latest market research report by Technavio, the CPQ market is expected to grow by USD 1.14 billion during 2020-2024. CPQ is turning heads across the world among organizations as it empowers their sales teams to bring in maximum revenue without compromising on operational costs. The efforts invested in pricing and configuration is
The CPQ sales tool is gaining momentum in the service industry, and for good reasons. The powerful quoting solutions delivered by CPQ are second to none. It is considered the best fit for organizations ranging from SMEs to Fortune 500 companies as it can quickly generate even the most complex quotes with no errors. Above all, increased customer satisfaction is probing every industry model to adopt CPQ in their sales processes. Here are 3 examples of industry-specific CPQ solutions: EXAMPLE 1 – A Health Insurance Company BEFORE CPQ Whenever there was a requirement for modification of products/ services, various internal
Remember those times when spreadsheets ruled the 1990’s and were touted as the game changer for every business organization? Three decades later, things are pretty much the same. So many industry leaders still leverage Excel spreadsheets for highly tailored configuration, pricing and quoting calculations. But these days we see evolving trends as many path breaking organizations are moving to the CPQ Cloud, thanks to it’s powerful and interactive features which not only aids business quoting processes, but also guides them through the entire sales cycle. In fact, Gartner predicts CPQ will continue to be one of the hottest enterprise apps
In this age of disruption, businesses are moving mountains to give and get some customer love. They realize that one unaddressed call can turn a loyal customer into a limitless hate-monger. In fact, according to the Customers 2020 report, customer experience has overtaken price and product as the key brand differentiator. But are they really well equipped to give customers what they want, especially when it comes to field service management? Keeping up with rising customer expectations is the biggest challenge faced in the Field Service management space. According to a study conducted by Field Technologies Online, almost half of
We’ve said it before, and we’ll say it again – managing a field service team is not an easy feat without an automated system. It takes a lot of coordination to make it work – be it scheduling resources, creating work orders, keeping track of inventory, or addressing customer issues. Field Service Lightning, an extension of Service Cloud is now adopted among numerous industries, which includes retail, healthcare, public utilities and transportation, telecommunications, manufacturing, waste management, financial services, professional services and so much more! This clearly signals a massive shift in the way the Field Service teams are aiming to
Managing field service can be overwhelming, particularly when the managers are unable to get a clear picture of who does what, when, where, and for whom. All these can snowball and be hard to stomach. According to Field Service News, 77% of companies are still using an on-premise field service solution. As a result, they are unable to achieve first-time case resolution and the managers lack visibility across all customer touchpoints, which is crucial for developing the 360 degree customer view that every business needs today. This is where Salesforce seized the opportunity by introducing Field Service Lightning (FSL). Before
Salesforce Sales Cloud is touted as the world’s #1 CRM and for good reasons. It streamlines all business processes and workflows giving full control to the leadership team to work on their core business objectives. To empower its customers with a host of extended features and benefits, Salesforce introduced AppExchange in 2005, not just for Sales Cloud but for their entire suite of products. We analyzed the top 10 apps that power up your Sales Cloud based on the customer experience. What is AppExchange? AppExchange is the official marketplace for Salesforce customers to discover and access apps, consultants, and much
Companies continue to make new investments in Salesforce as they realize the need for a system which not only unifies business processes, but allows for a seamless and data-rich experience when engaging with their customers. If you are an executive sponsor of a company who has just invested in Salesforce, you might already be doing some number crunching to justify your investment from the very beginning. Let’s put out the good news for you, you’re already in the right direction for becoming a data-driven organization! Now that you have a Salesforce solution in place, your key decisions will be based
Once we have a game plan for Sales Cloud implementation in place, the next step is to take action and make the jump to Salesforce. But it’s not a walk in the park – even with a highly sophisticated and user-friendly platform like Salesforce. To make the transition smooth and the resultant adoption by intended users hassle-free, it is essential that your adoption strategy is planned to a T. This includes making calculated steps across all three stages of the implementation process – pre-implementation, during and post implementation. “Studies consistently show that 70 percent of change programs fail to achieve
Salesforce is the first choice of a wide range of enterprises not just because it resolves clunky processes, but also because it truly is a holistic enterprise platform which enables digital transformation. Although Salesforce is popular for being a well-equipped and easy to deploy platform, it is at times taken for granted by several organizations when it comes to Salesforce implementation. Salesforce customers report an increase of sales revenue by 37%, 45% higher customer satisfaction and 43% better marketing ROI. But these facts alone don’t guarantee you a smooth Salesforce configuration and desired outcomes if you are unaware about the
Having the right Salesforce implementation partner by your side can go a long way in your digital transformation journey. There are 650+ official Salesforce partners globally and around the same (or even more) number of IT companies offering Salesforce implementation and consulting services. This means your search for a reliable Salesforce implementation partner that best suits your business requirements could turn out to be a minefield treasure hunt. These Factors on selecting a Salesforce implementation partner will give a proper idea of choosing the right implementation partner. The simplest and the quickest way to gather a list of potential partners