The only Salesforce how-to guides you will need

Certified Salesforce Developers, Experts and MVPs
21
Oct

An introduction on CPQ

Posted by Seethu Maria Mathew

Remember those times when spreadsheets ruled the 1990’s and were touted as the game changer for every business organization? Three decades later, things are pretty much the same. So many industry leaders still leverage Excel spreadsheets for highly tailored configuration, pricing and quoting calculations. But these days we see evolving trends as many  path breaking organizations are moving to the CPQ Cloud, thanks to it’s powerful and interactive features which not only aids business quoting processes, but also guides them through the entire sales cycle. In fact, Gartner predicts CPQ will continue to be one of the hottest enterprise apps

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Certified Salesforce Developers, Experts and MVPs
7
Sep

Field Service Challenges: Why you need Field Service Lightning?

Posted by Seethu Maria Mathew

In this age of disruption, businesses are moving mountains to give and get some customer love. They realize that one unaddressed call can turn a loyal customer into a limitless hate-monger. In fact, according to the Customers 2020 report, customer experience has overtaken price and product as the key brand differentiator. But are they really well equipped to give customers what they want, especially when it comes to field service management?  Keeping up with rising customer expectations is the biggest challenge faced in the Field Service management space. According to a study conducted by Field Technologies Online, almost half of

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Certified Salesforce Developers, Experts and MVPs
4
Sep

3 Real World Examples of Salesforce Field Service Lightning in Action

Posted by Seethu Maria Mathew

We’ve said it before, and we’ll say it again – managing a field service team is not an easy feat without an automated system. It takes a lot of coordination to make it work – be it scheduling resources, creating work orders, keeping track of inventory, or addressing customer issues. Field Service Lightning, an extension of Service Cloud is now adopted among numerous industries, which includes retail, healthcare, public utilities and transportation, telecommunications, manufacturing, waste management, financial services, professional services and so much more! This clearly signals a massive shift in the way the Field Service teams are aiming to

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Certified Salesforce Developers, Experts and MVPs
21
Aug

All about Field Service Lightning

Posted by Seethu Maria Mathew

Managing field service can be overwhelming, particularly when the managers are unable to get a clear picture of who does what, when, where, and for whom. All these can snowball and be hard to stomach.  According to Field Service News, 77% of companies are still using an on-premise field service solution. As a result, they are unable to achieve first-time case resolution and the managers lack visibility across all customer touchpoints, which is crucial for developing the 360 degree  customer view that every business needs today. This is where Salesforce seized the opportunity by introducing Field Service Lightning (FSL). Before

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Certified Salesforce Developers, Experts and MVPs
18
Jun

10 Killer Apps to Power Up Your Sales Cloud

Posted by Seethu Maria Mathew

Salesforce Sales Cloud is touted as the world’s #1 CRM and for good reasons. It  streamlines all business processes and workflows giving full control to the leadership team to work on their core business objectives. To empower its customers with a host of extended features and benefits, Salesforce introduced AppExchange in 2005, not just for Sales Cloud but for their entire suite of products. What is AppExchange? AppExchange is the official marketplace for Salesforce customers to discover and access apps, consultants, and much more to enhance the overall Salesforce experience. Salesforce states that 88% of Salesforce customers have installed at

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Certified Salesforce Developers, Experts and MVPs
28
May

A quick guide to measuring your Salesforce ROI

Posted by Seethu Maria Mathew

Companies continue to make new investments in Salesforce as they realize the need for a  system which not only unifies business processes, but allows for a seamless and data-rich experience when engaging with their customers.  If you are an executive sponsor of a company who has just invested in Salesforce, you might already be doing some number crunching to justify your  investment from the very beginning. Let’s put out the good news for you, you’re already in the right direction for  becoming a data-driven organization!  Now that you have a Salesforce solution in place, your key decisions will be based

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Certified Salesforce Developers, Experts and MVPs
21
May

How To Crack The Salesforce User Adoption Problem?

Posted by Soumya Manikkath

Once we have a game plan for Sales Cloud implementation in place, the next step is to take action and make the jump to Salesforce. But it’s not a walk in the park – even with a highly sophisticated and user-friendly platform like Salesforce. To make the transition smooth and the resultant adoption by intended users hassle-free, it is essential that your adoption strategy is planned to a T. This includes making calculated steps across all three stages of the implementation process – pre-implementation, during and post implementation. “Studies consistently show that 70 percent of change programs fail to achieve

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Certified Salesforce Developers, Experts and MVPs
21
May

How to stay on top of your implementation plan?

Posted by Seethu Maria Mathew

Salesforce is the first choice of a wide range of enterprises not just because it resolves clunky processes, but also because it truly is a holistic enterprise platform which enables digital transformation. Although Salesforce is popular for being  a well-equipped and easy to deploy platform, it is at times taken for granted by several organizations when it comes to Salesforce implementation. Salesforce customers report an increase of sales revenue by 37%, 45% higher customer satisfaction and 43% better marketing ROI. But these facts alone don’t guarantee you a smooth Salesforce configuration and desired outcomes if you are unaware about the

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Certified Salesforce Developers, Experts and MVPs
27
Apr

5 Factors to consider when selecting a Salesforce implementation partner

Posted by Seethu Maria Mathew

Having the right Salesforce implementation partner by your side can go a long way in your digital transformation journey. There are  650+ official Salesforce partners globally and around the same (or even more) number of IT companies offering Salesforce implementation and consulting services. This means your search for a reliable Salesforce implementation partner that best suits your business requirements could turn out to be a minefield treasure hunt. The simplest and the quickest way to gather a list of potential partners is by punching in keywords like “Salesforce implementation partner” or related searches on the AppExchange search engine. You can

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