Salesforce Managed Services: What’s In It For You?

More often than not, we meet clients who are happily accustomed to their Salesforce implementation but have no clue of how exactly to maintain and develop further. We have had instances where their current implementation partner had heavily customized their legacy Salesforce application over the years and they desperately needed someone to streamline their entire business process. And yet, they may not have the bandwidth to hire and onboard full time resources. This is where we introduce them to our Salesforce Managed Services plan.

What is Salesforce Managed Services?

Salesforce Managed Services is a flexible and proactive solution to maximize your Salesforce investment without hiring full time employees. Having an augmented team caters to all your Salesforce requirements spanning from a simple admin task to full blown Salesforce implementation services.

As a Salesforce Managed Service provider, Dazeworks will strategically manage your Salesforce solution in tune with your business growth.

Let’s take you through our key Salesforce Managed Services offerings.

What’s Included in Our Salesforce Managed Services?

Salesforce Consulting

Our Salesforce Consultants at Dazeworks will gather requirements and review your current business processes to better understand how Salesforce can add value to your business. Based on our assessments, we provide strategic planning on how best  various Salesforce products like Sales Cloud, Service Cloud, Marketing Cloud, Salesforce CPQ  and related features can address your sales, customer service and marketing needs. Our team will suggest feature and functionality enhancements to improve your business processes.

Salesforce Implementation

Having years of experience working with global clientele as their Salesforce Implementation Partner, we bring in our wealth of experience and expertise to build you the best Salesforce enterprise solution. Whether its basic CRM support or in and out Salesforce implementation services, our experts will ensure full coverage of Salesforce services. We will take care of Salesforce cloud deployments like Sales, Service, Marketing Cloud to cater to your organizational requirements.

Data Deduplication

Our expert team makes sure your Salesforce CRM is free of duplicate data before conducting the data migration process. We will upgrade your database while migrating data from external systems and consistently evaluate data quality.

Org Health Audit

Almost all organizations go through similar signs of an unhealthy Salesforce org. Our team will conduct a Salesforce health check every quarter to ensure it’s still up and running.  Salesforce has three new releases every year which needs to be updated without compromising on existing business processes and systems. Our Salesforce Managed Services team will help you avoid unexpected surprises related to these releases and will make sure everything is intact and ready for new updates.

Salesforce Optimization

We will help you optimize your Salesforce org and make sure your Salesforce CRM project is set up for long term success. Our Salesforce experts will evaluate your current business processes and suggest changes tailor made for your Salesforce org. We will see to it that there is continuous delivery which is not possible with a small in-house team.

Release Management

Our experts will provide undivided attention during the Salesforce release management process and ensure successful deployment without compromising on the balance between your systems. Our Salesforce release management tactics will reduce hassles while releasing features in production and keep bugs and downtime errors at bay. We will set up release schedules depending on the complexity and size of your project and will handle any customization requirements at any time during the release cycle.

AppExchange App Development

We will act as your AppExchange development partner to build world class applications and make  them available on Salesforce’s AppExchange. As a Platinum certified Salesforce partner, we will help you seamlessly deploy the applications in Salesforce and extend your business processes.

Salesforce Integration

Our Salesforce Integration Services bring out the best in your Salesforce system. We will address all your critical integration challenges and provide you with reliable integration solutions that work for your business.

End-User  Training

Our user training sessions will equip your employees to get the most out of their Salesforce usage. We will bring in efficient training strategies to encourage user adoption of all new additions whether it’s your newly implemented Salesforce, AppExchange app or any other new feature and functionality. By the end of the training, your employees will know how to create and leverage data which is relevant to finding the right market.

Salesforce Admin Support Services

When a full time Salesforce administrator is not a feasible option for you, we will provide you with certified Salesforce admins on an on-demand basis. Our team of administrators will give round the clock support for Salesforce support tickets and queries.

Interested in our services? Or still confused about the need for Salesforce Managed Services in your organization? Take a Free Salesforce Audit today to assess the current stage of your Salesforce org and we will help you find your path.

References:

https://www.spinnakersupport.com/blog/2021/02/26/why-you-need-a-new-salesforce-managed-services-model/
https://craftware.com/5-benefits-of-managed-service-in-salesforce/
https://crm.listertechnologies.com/case_studies/reduction-time-marke-salesforce-lightning-and-cpq/