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Salesforce MVPs, Ninja series Blogs

Salesforce Admin vs Salesforce Developer- Why You Need Both to Succeed as a Salesforce Organization

Posted by Seethu Maria Mathew

Salesforce is one of the most powerful and dynamic business solutions in the world.  Managing this growing platform takes more than one role and skill set in your organization. As an end user, the resources you need to start looking for are Salesforce developers and administrators. The roles and responsibilities of a Salesforce developer and administrator crossover to some extent, but you need them to work hand in hand to bring out the best results from your Salesforce investment.  By the end of this blog, you will understand the role of a Salesforce developer and administrator and how you can

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Salesforce MVPs, Ninja series Blogs

Top 5 Digital Transformation Trends for SMBs

Posted by Seethu Maria Mathew

99% of small businesses globally plan to offer contactless services even after the pandemic, in fact permanently, according to a Salesforce report titled ‘Small and Medium Business Trends’. Clearly the pandemic has affected the way SMB leaders look at their business operations. It has shaped the digital transformation movement. Let’s have a look at five key DT trends that will be pivotal in the way SMBs function in the year 2022 and beyond.  #1 Cloud Solutions The emergence of cloud solutions have helped SMBs to compete with global enterprises which would not have been possible a decade ago. Cloud solutions

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Salesforce MVPs, Ninja series Blogs

AI Powered Customer Service: 3 Ways AI Can Help Customer Support Agents

Posted by Seethu Maria Mathew

Business leaders consider customer service their top priority as they plan for a post-pandemic future. They are reinforcing their strategies using new tools to address customer support problems in this era of hyper-connected customers. Many companies are incorporating artificial intelligence into their customer service solutions as they realize it’s not just hype anymore. However, some are still unaware of how AI can transform their customer service operations. According to Salesforce’s  “State of Service” report, 56% of service leaders are discovering  ways to use AI, but only 24% are actually using it today.  Through this blog, we explore 3 major areas

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Salesforce MVPs, Ninja series Blogs

How Company Culture Can Make or Break a Sale

Posted by Seethu Maria Mathew

Customers these days are picky about who they sign a deal with. They have a lot of information at their fingertips on organizations and their products and services. From a simple social media image to the  website, customers analyze how well their mission and vision aligns with the company and if they are equipped to play a primary role in business growth. This is why organizations should invest in nurturing a solid company culture before solving problems and churning out products.  “Our primary goal at Dazeworks is to create an environment of trust and meaningful connections with each other and

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