With Social media creating a lot of boom in the current generation as one of the exceptional resources in conveying information, people use various messaging and SMS apps to communicate with their friends. Chat apps such as Facebook Messenger, iMessage, Google Hangouts, and WhatsApp are quickly becoming the primary ways through which people interact. In response to that, Salesforce introduced LiveMessage last year, a messaging platform that empowers companies to engage with customers through the messaging apps they love, such as Facebook Messenger and SMS/MMS—all directly within the world’s #1 customer service platform, Salesforce Service Cloud. With LiveMessage, customer service