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Salesforce MVPs, Ninja series Blogs

The Next Generation of Einstein Service Cloud : Einstein Bots

Posted by Vrinda J Menon

Wouldn’t it be awesome if Service Cloud could automatically deal with regular client demands and inquiries? Marc Benioff introduced the Einstein Bot at the Dreamforce 2017 Opening Keynote. Einstein Bots welcomes your clients, answers their inquiries, and it can even dunk into your satisfaction framework and recover the client’s request status. Because of their conversational interface, building these bots can be a wholly new experience for Salesforce developers. Einstein Bots are part of Service Cloud. They are intended to increase your human call center operators. The objective of Einstein Bots is to empower your clients to rapidly and precisely associate

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