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Salesforce MVPs, Ninja series Blogs

Salesforce in Telecom

Posted by Vrinda J Menon

What is the current status of Telecom? Telecoms markets are saturated, fast-moving and highly competitive.Telecom is a sector going through an enormous amount of change in terms of the products and services being sold. The competitiveness in communication companies is high with new entrants, disruptors, demographics, changing customer expectations entering the cloud. They have to reinvent themselves, upsell and cross-sell, bundle and package every year as the technology and customer needs change. Salesforce for Communications gives clients, reps, specialists, and retailers clear, quick, simple access to all the data they require. This way, clients appreciate a more strong, customized involvement

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Salesforce MVPs, Ninja series Blogs

Lightning Voice – Say Hello to the Next Level of Customer Experience

Posted by Soumini Vidyasagar

Every year Salesforce – the comprehensive, unified CRM platform – comes up with a brand new idea to achieve more customer reach. This year too, we weren’t disappointed as Salesforce had finally found a solution to fill that last bit of gap between the salespeople and customers with the introduction of the Lightning Voice in Sales Cloud. As per a random survey, salespeople wanted something more to reach out to their customers more promptly. Salesforce has granted their wish by delivering the Lightning Voice to Sales Cloud that can connect you to your customers like never before. Let’s see how

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Salesforce MVPs, Ninja series Blogs

Field Service Lightning- Salesforce’s Solution for Better Customer Connection

Posted by Pooja Prakash J

Field Service Lightning is a tool that has been developed on the customer service platform from Salesforce, one of the world’s leading CRM companies. It is a tool from Service Cloud that enables companies to deliver mobile intelligent customer service from phone to field.Before Lightning was introduced, calls that came into the customer service were processed in Service Cloud. Even though the sales team could access the customer records, there was no easy way to connect with people on the field. To close this gap, Salesforce came up with a modern approach to field service that is built for mobile

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