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Salesforce MVPs, Ninja series Blogs

Is Artificial Intelligence taking a New Turn in Technology?

Posted by Vrinda J Menon

What is Artificial Intelligence? Artificial Intelligence (AI) is the concept of having machines “think like humans” and, perform undertakings like reasoning, planning, learning, and understanding dialect. While no one is expecting parity with human intelligence today or in the near future, AI has big implications in how we live our lives. The brains behind artificial intelligence is a technology called machine learning, which is designed to make our jobs easier and more productive. It has become an essential part of the technology industry. AI is going to make you more productive and valuable than ever. You’ll be able to analyze

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Salesforce MVPs, Ninja series Blogs

AI For Everyone through Salesforce Einstein

Posted by Pooja Prakash J

Imagine you own a mobile handset company that runs its business on a CRM and the CRM does this for you: Your Leads were scored automatically letting you know the right fit with whom you can potentially start doing business. The next steps that need to be taken to nurture a Lead were suggested automatically. Cases were routed to the right agents automatically. You were automatically given suggestions for the best set of configurations for the phone that your company will be releasing next year. Yes, the word “automatically” was there in every use case and it was there for

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Salesforce MVPs, Ninja series Blogs

Marc Benioff piques curiosity with the new Salesforce Einstein

Posted by Soumini Vidyasagar

Marc Benioff, apart from being everything else, is also a master in evoking curiosity. He surprises everyone by introducing something new to the tech world at every Dreamforce. But being the showman that he is, his master stroke begins with creating a curious buzz among the people before the main revelation. Just weeks before introducing, he gives away bits and pieces of the product. That is exactly what he has done last week when he lifted the veil (just a teeny weeny bit) on introducing a new Artificial Intelligence (AI) product called Salesforce Einstein at this year’s Dreamforce. The news

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